Terms and conditions of use

• In order to make a return (only in Poland), follow the steps below:
  

1. Return form:

   Fill in the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and the reason for the complaint, date of purchase and the occurrence of the defect. In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / products:

   POBIERZ FORMULARZ W PDF

2. Sending Back:

   When submitting a complaint, please send the product back with all its accessories and a receipt or a copy of the purchase invoice.

3. Shipment:

   Returned product should be sent to the following address::

   BC24
   Bożego Ciała 24
   31-059 Kraków

You can also visit us in the shop in Krakow :)